Please read this document carefully before using the Fa Chai platform. By registering or using our services, you are deemed to have read, understood, and agreed to all terms stated herein.
Key Summary
Six key things you need to know before you play.
The Fa Chai platform is exclusively for users aged 18 and above. We conduct age verification checks and reserve the right to close any account found to belong to an underage user without prior notice.
Each player is only permitted to hold one active account on Fa Chai. Registering multiple accounts is a serious violation and will result in all accounts being closed and balances frozen without exception.
All bonuses at fa chai are subject to clearly stated wagering requirements. The standard wagering requirement is 20x the bonus amount before any withdrawal is permitted. Full details are available in the respective promotions section.
Fa Chai processes withdrawals only to the same payment method used for the deposit — Touch 'n Go, GrabPay, DuitNow, Boost, or a local FPX bank. This is part of our anti-money laundering policy.
All games on the fa chai platform use a Random Number Generator (RNG) that has been independently audited by international third-party bodies, ensuring that every game outcome is truly random and cannot be manipulated.
Fa Chai protects all player personal data to the highest security standards. Your data will not be shared with any third party without your consent, except where required by applicable Malaysian law.
Welcome to the Fa Chai platform. This Terms & Conditions document ("Terms") constitutes a legally binding agreement between you ("Player" or "Member") and Fa Chai ("Platform", "We", or "Company") governing your use of the website fachai-khelo.com and all services offered therein.
By performing any of the following actions, you are deemed to have read, fully understood, and agreed to be bound by these Terms:
Important: If you disagree with any part of these Terms, please stop using the Fa Chai platform immediately and contact our support team at support@fachai-khelo.com to close your account.
These terms are to be read together with Privacy Policy and Responsible Gaming Policy ours, which also forms part of the overall agreement between you and Fa Chai.
To register and use the Fa Chai platform, you must meet all of the following eligibility requirements:
During registration, you are required to provide the following information accurately and truthfully:
Identity Verification (KYC): Fa Chai reserves the right to request identity verification documents such as a copy of your MyKad or passport at any time, particularly before processing withdrawals exceeding RM 1,000. Failure to provide the required documents may result in withdrawal suspension or account closure.
Each player is only permitted to hold one (1) active account at fa chai. Multiple account ownership is strictly prohibited. fa chai employs advanced detection technology to identify duplicate accounts based on IP address, device, payment information, and usage patterns.
Your responsibilities for account security:
Fa chai shall not be liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
Two-Factor Authentication (2FA): Fa Chai encourages all players to enable the two-factor authentication feature available in account settings for added security.
Fa Chai only accepts and processes transactions in Malaysian Ringgit (MYR). All accepted payment methods are Malaysian local methods only.
| Payment Methods | Minimum Limit | Daily Maximum Limit | Processing Time |
|---|---|---|---|
| Touch 'n Go eWallet | MYR 10 | RM 5,000 | Instant |
| GrabPay | MYR 10 | RM 5,000 | Instant |
| Boost | MYR 10 | RM 3,000 | Instant |
| ShopeePay | MYR 10 | RM 3,000 | Instant |
| DuitNow | RM 20 | RM 10,000 | 1–5 minutes |
| FPX (Maybank2u) | RM 20 | RM 10,000 | 5–10 minutes |
| FPX (CIMB Clicks) | RM 20 | RM 10,000 | 5–10 minutes |
fa chai Withdrawal Policy:
Important: Fa Chai reserves the right to place a withdrawal on hold in order to carry out standard required security checks. Review periods do not exceed 48 working hours under normal circumstances.
Funds deposited into your fa chai account may only be used for betting within our platform. fa chai does not use player funds for company business purposes and holds player funds in segregated accounts in accordance with industry best practices.
Fa chai offers a wide range of bonuses and promotions to our members. All bonuses are subject to specific terms stated in their respective promotion details. The following general conditions apply to all bonuses unless otherwise stated:
Wagering Requirements:
Calculation Example: If you receive a RM 50 bonus with a 20x wagering requirement, you must place a total of RM 1,000 in bets (RM 50 × 20) before the bonus balance can be withdrawn.
The following rules apply to all betting activity on the fa chai platform, including sports betting (Malaysia Super League football, EPL, BWF badminton, ICC cricket), Live Casino, slots, roulette, and lottery:
Sports Betting:
Casino & Games:
Fa Chai is committed to responsible gaming and the protection of vulnerable players. We provide all players with the following tools:
If you believe you or someone you know has a gambling problem, please contact us at support@fachai-khelo.com or visit our Responsible Gaming us for assistance.
The following activities are strictly prohibited on the Fa Chai platform and may result in immediate account closure and freezing of all balances:
Warning: fa chai works closely with the relevant authorities and reserves the right to report any suspicious activity to the appropriate authorities in accordance with applicable Malaysian law.
Closure by Player: You may close your fa chai account at any time by contacting our support team. Prior to closure, any remaining balance (after deducting bonuses that have not met the wagering requirements) will be returned to you.
Closure by Fa Chai: Fa Chai reserves the right to close or suspend your account under the following circumstances:
Fa chai shall not be liable for any loss or damage arising from the following circumstances:
By using the fa chai platform, you acknowledge and agree that betting involves financial risk and that you are solely responsible for your own betting decisions.
Fa Chai reserves the right to modify, add, or remove any part of these Terms & Conditions at any time. When changes are made, we will:
Continued use of the fa chai platform after any amendments to these terms are published will be considered acceptance of the revised terms. If you do not agree to the changes, you have the right to close your account.
These Terms & Conditions are governed by and interpreted in accordance with the laws applicable to fa chai's licensed online betting platform. Bahasa Melayu is the official language for all platform dealings with Malaysian players.
Complaints Procedure: If you have any complaint or dispute regarding the fa chai platform, please follow the procedure below:
Contact Us: For any enquiries regarding these Terms & Conditions, email us at support@fachai-khelo.com or use the 24/7 live chat on the platform. See also FAQ us for answers to common questions.
Terms Confirmation: This document is the current version of Fa Chai's Terms & Conditions, effective 1 January 2026. Any previous version is no longer valid and is fully superseded by this document.
Join Fa Chai
Fa chai is committed to transparency — our terms are written in plain language so you always know your rights and responsibilities. Register now and play with complete confidence.